Comments on: When 100% is not 100%

By: Barry

Barry — Thu, 20 Aug 2009 20:59:07 +0000

Haha. This post is from 9/2006. But thanks for the Rackspace promo. I guess the fact that your IP is a Rackspace corporate IP wouldn’t play into your enthusiasm at all

By: memo

memo — Thu, 20 Aug 2009 20:56:38 +0000

Rackspace ROCKS!!!! They serve a most valuable service to their customers and come to work everyday to WIN!! Stop all the hating on DNS outages, perhaps GLobal LBing would have fixed the original issue? There are 3rd parties out there which offer this SaaS you know.

–memo

By: SilverDock blog: Product Video Merchandising, Video SEO, and Video SEM for Online Retail and E-Commerce Marketing » The Internet is a giant game of Jenga

Fri, 18 Jan 2008 20:30:58 +0000

[...] “100% uptime” doesn’t mean what you think. Rackspace suffered a (short) DNS outage in September 2006. Last fall they suffered two outages due to power issues — the most colorful one was caused [...]

By: Barry

Barry — Wed, 14 Nov 2007 18:46:55 +0000

@Rackspace customer

There is no confusion. This post is over a year old. In September 2006 there was a DNS outage. The person you spoke with likely did not work there in September 2006, therefore the reason they didn’t know anything about it.

By: Rackspace customer

Rackspace customer — Wed, 14 Nov 2007 03:12:11 +0000

I am a rackspace customer and it followed up with them on this. They stated that there hasn’t been any DNS outages because if there was then their thousands of customers would have been affected then more people surely would have called in and it would have been all over the internet and I can’t find anything on the internet stating a dns outage. power issues yes, but no DNS.

Are you sure you weren’t running your own DNS server and that failed. So it wasn’t covered under their 1 hour hardware SLA. That is what it sounds like to me there. Because if network goes down for a second with a 100% guarantee then you get credited. For hardware it would have to be over an hour so that is where I think you are confused on. I hope this helped you.

By: Angela Ramirez

Angela Ramirez — Tue, 13 Nov 2007 16:14:34 +0000

I apologize, I meant to say if our network goes down for 26 seconds, not necessarily your server. Your server could go down for various reasons.

By: Angela Ramirez

Angela Ramirez — Tue, 13 Nov 2007 15:31:41 +0000

Wow, I find that hard to believe. ServerBeach doesn’t advertise 100% uptime because we know that our customers know that is impossible. However, we do advertise 99.999% network uptime so if your server goes down for 26 seconds, we will credit you. I can’t imagine someone being down for 29 minutes and not eligible for some sort of credit.

By: uve

uve — Tue, 13 Nov 2007 05:49:32 +0000

100% is a pretty lofty goal. I think that refers to network redundancy into the data centers–which means there are potentialy other issues (network devices etc).

Do other hosting companies actually compensate you for any down time? That sounds like a pretty good deal to me.

By: Anna Farris

Anna Farris — Tue, 13 Nov 2007 04:45:56 +0000

Stop putting Rackspace down! They have fanatical support and i have never had any bad feedback grom them. They are awesome!!!!!!!!!!!!!!!!!

By: Max Hodges

Max Hodges — Thu, 13 Sep 2007 17:15:02 +0000

found this on basecamp customer forum from back in MARCH 07

>Rackspace is currently experiencing some network problems. We’re on the
>phone with them loudly. We’ll have it resolved as soon as possible.
>We’re very sorry for this

Mar 28, 2007 5:08pm
David Heinem…
Administrator

We’re back again. The network outage lasted 8 minutes. We’re investigating this with our hosting partner and will get to the bottom of why this happened.

the same rackspace with this guarantee?

>The Zero-Downtime Network™
Zero Downtime means you get nothing less than 100% Network Uptime. It’s not wishful thinking—it’s exactly what our network was designed to do. We guarantee it never will go down. Ever.